Frequently asked questions
Looking for answers to our most common questions? Browse this page to find what you need.
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Complaints, compliments and suggestions
If you have a complaint, compliment or suggestion please contact our Customer Information Centre.
About us
Melbourne Water manages and protects Melbourne’s major water resources on behalf of the community, including our water supply. Read more about who we are and what we do.
Enquiries and complaints privacy statement
Understand what personal information we collect when you contact us, and how we may use and share it.
Building and works
Read about planning and building at Melbourne Water - yours and ours. Apply for approvals and access information and tools to help you build, develop and renovate.
Water retail companies
Find your local water retailer.
Office and visitor locations
View address and transport details for our main office and education facilities.
Legislation
View information about legislation administered by Melbourne Water – namely, the Water Act and its related by-laws, as well as other policies that are relevant to our work.
Careers
By joining Melbourne Water, you’ll be part of a strong talented and diverse team dedicated to enhancing liveability in Melbourne and beyond.
Maribyrnong River
Learn how Melbourne’s second major river, the Maribyrnong, has evolved with our city: from a saltwater river through to a sought-after inner city destination.