We’re here to help! Contact us with your feedback, questions, or to report an issue or fault.

To report smell, pollution or another urgent issue relating to one of our sites, please call us directly on 131 722 at any time. 

For general enquiries you can reach us on 131 722 between 8.30am and 5pm, Monday to Friday.  

For translation services call 131 450

National Relay Service (NRS) 

If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact the NRS through your preferred call channel detailed on NRS call numbers and links and provide them with our phone number 131 722. 

If you need emergency assistance, please contact:

• VIC SES (132 500) for emergency flood or storm assistance
• Triple Zero (000) for life-threatening emergencies
• EPA Victoria (1300 372 842) to report water pollution.

Response time

1 business day - for general enquiries. 

If your reason for contacting us is related to a complaint, we recommend using our complaints process and referring to the timeframes there.   

Online enquiry

If you would prefer to submit your enquiry via email or webform, please use our Online enquiry page. Please do not submit an online enquiry if you are reporting smell, pollution, or another urgent issue. If your reason for contacting us is related to a complaint, we recommend using our complaints process.   

Online enquiry

Post

You are welcome to write us a letter: 

Melbourne Water 
PO Box 4342 
Melbourne VIC 3001 
Australia 

Response time

2 business days from receipt of mail.

If your reason for contacting us is related to a complaint, we recommend using our complaints process and referring to the timeframes there. 

Visiting our sites

Parking and transport details 

You can visit our education facilities as part of a guided tour. You must book your visit in advance. Learn more about our excursions or guided tours.

Corporate office (Docklands)

990 La Trobe Street
Docklands VIC 3008

Parking

Parking is limited, but nearby car parks include:

• Marvel Stadium — across the road
• Wilson Parking — corner of Harbour Esplanade and Dudley Street
• Harbour Town — Waterfront Way

Public transport

We are a short walk via:

• train — Southern Cross Station, northern end
• tram — Routes 86, 30, 70
• free City Circle Bus — free shuttle bus from Southern Cross Station to Harbour Town

Eastern Treatment Plant

Alan Bird Dr (off Thompson Rd)
Bangholme/Carrum VIC 3175

Note: access to this site is restricted and visits must be booked in advance.

Parking

There is limited car parking in front of the administration building.

Buses can park on site — the drop-off zone is in front of the administration building.

Edithvale-Seaford Wetlands Education Centre

278 Edithvale Road
Chelsea Heights VIC 3196

Getting there

The centre is 100 metres off Edithvale Road:

• Eastlink — exit at Greens Road exit, turn left at Springvale Road and drive past Wells Road, through the first roundabout
• Nepean Highway — turn left onto Edithvale Road, drive through the wetlands past the centre, do a u-turn at the roundabout to enter the car park Parking

There is limited car parking in front of the education centre.

Up to two buses can park on the side of Edithvale Road — the drop-off zone is 100 metres from the roundabout, on the left just after the entrance to the carpark.

Public transport

The nearest public transport options are:

• Train — Edithvale Station (Frankston line), 20 minutes’ walk
• Bus — Routes 858 and 902 run along Edithvale Road, 5 minutes’ walk

Western Treatment Plant

1 William Thwaits Drive
Cocoroc VIC 3030

Parking

Parking is available for:

• Buses — in front of the Discovery Centre
• Cars and private vehicles — Discovery Centre car park