Online enquiry
Our Customer Service team are currently receiving a high volume of requests, which may cause delays in answering your query. We are working hard to manage the increased volume, and apologise for the inconvenience.
Note: all fields are required unless marked as optional.
You can email us directly at [email protected]
Please remember to include:
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Location details - so we know where the issue is occurring
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Image - so we can see what's happening
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Your preferred contact details, if you'd like us to respond to your enquiry
We recommend using the webform, as it will prompt you for the information we need. Having all the information we need from the start means we can get to work answering your question or resolving an issue more quickly.
Response time
For enquiries submitted via webform or email - 2 business days.
If your reason for contacting us is related to a complaint, we recommend using our complaints process and referring to the timeframes there.
Social media
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Please read our social media community guidelines before engaging.