Frequently asked questions
Looking for answers to our most common questions? Browse this page to find what you need.
Looking for answers to our most common questions? Browse this page to find what you need.
If you have a complaint please contact our Customer Information Centre.
Melbourne Water manages and protects Melbourne’s major water resources on behalf of the community, including our water supply. Read more about who we are and what we do.
Understand what personal information we collect when you contact us, and how we may use and share it.
Read about planning and building at Melbourne Water - yours and ours. Apply for approvals and access information and tools to help you build, develop and renovate.
Find your local water retailer.
View address and transport details for our main office and education facilities.
View information about legislation administered by Melbourne Water – namely, the Water Act and its related by-laws, as well as other policies that are relevant to our work.
By joining Melbourne Water, you’ll be part of a strong talented and diverse team dedicated to enhancing liveability in Melbourne and beyond.
We have completed an operation in the Silvan Reservoir closed catchment to clear a large quantity of debris following the 2021 storms. This will reduce bushfire risk in the reservoir and the surrounding region, and in doing so, help protect our water supply. Replanting and hand-seeding to regenerate the affected areas has now been completed.