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Melbourne Water is closed for non-emergency business activities from Saturday, 21 December 2024 to Sunday, 5 January 2025 inclusive. Any applications related to asset management and protection will be reviewed upon our return on Monday 6 January.

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This service is only to be used by Retail Water Companies. Construction of a property sewer (domestic or industrial) in to Melbourne Water Sewer network. Connections to Melbourne Water’s sewer mains are provided via a connection point, which must be constructed as per an approved process by Melbourne Water. These type of connections can be requested by any personnel via a relevant retail company.

Application process

Part 1: Applying for Service via Dev Connect

The Retail Water Authority is to apply behalf of the customer. The following information will be requested: 

  • Applicants details – retailer name with the customer detail 
  • Location (Street address/ Site address) – GIS help available 
  • Pipe Size 
  • Detailed design (Contraction plans and Drawings) as per Corp AM P006 Preparation of Drawing Documents (please refer to the below guideline and standard for more information.)
  • Trade waste agreement (Sewer mining applications only), all trade waste agreements are between the retailer water authority and the customer. Melbourne Water does not issue the trade waste agreement.  

Part 2: Reviewing process 

Relevant parties within Melbourne Water will assess the application 

Part 3: Approval or objection  

Provided via a letter to the relevant retail water company 

Duration    

We are currently receiving a high volume of applications due to growth in demand for our services, which has unfortunately created significant delays. We acknowledge your patience and will make every effort to process your applications as soon as we can. View our current processing times.

Fees (non-refundable)

Fees differ depending on the type of sewer connection you require. We will advise you of the amount once we assess your application. 

Please note this application fee is non-refundable.

Fees and security for construction, works and connections.

Guidelines or standards

Please refer to the below guide on how to prepare a detailed design specifically for sewer connections:

Detailed Design Drawing Standard PDF|1015.88 KB

Important information

Your application may experience a delay if there are any issues. Delays in the application process may happen if:

  • The information and documentation are incomplete or missing.
  • We need to further investigate the complexity of the development.

We assess applications on a case-by-case basis and will notify you of the following outcomes once we have completed the review.

  1. The application approved. Project can move forward. 
  2. The application approved. Conditions need to be met before the project can move forward. 
  3. The application declined. We will notify you of the reasons the project cannot move forward. (reasons given). 
  4. Application needs to be assessed further, and we need more information.

Contact us

If you need any help to complete this application, contact us on 131 722.

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