Local government is a key delivery partner for Melbourne Water, and are essential to the way we deliver waterways and drainage services and outcomes to our customers and community.
Our services to local government include:
- planning, coordinating and delivering on new drainage assets and asset renewal
- implementing and partnering on flood planning, modelling, information and preparedness
- managing waterways and catchments, and the open spaces valued by the community
- undertaking integrated water management (IWM) and stormwater management planning and projects
- preparing and maintaining Development Service Schemes
- responding to development application referrals and conditions
- undertaking asset maintenance, such as weed management, revegetation and waterway management, and
- responding to flood, bushfire and pollution emergencies.
We are committed to improving the way we work with, and alongside, councils.
Help us improve how we communicate with you
We invite all local government staff in our catchment area to complete a short, 5-minute survey to help us improve the way we communicate with councils. The survey will help us understand what information you need from us, and the best channels and frequency of communication.
The survey closes on Wednesday 4 December 2024.
If you have questions about this survey, please contact [email protected].
Contact us
If you have any questions, need information or have feedback to share, we welcome general enquiries, feedback or complaints:
Phone: 131 722 or for overseas callers +61 3 9679 7100
Email: [email protected]
Online form: Contact us
Response timeframes
| Response type | Time |
|---|---|
| Telephone messages | 1 business day |
| Email correspondence acknowledgement (with initial consideration of issues, next steps and response timeframes) and receipt | 2 business days |
| Progress or investigation updates | 3 business days or as mutually agreed |
| Dispute or complaints resolution | 10 business days or as mutually agreed |
Local Government Charter
Our Local Government Charter outlines how we will continue to engage and work with councils to deliver and improve our services and relationships.
Five key principles underpin our working relationship with councils:
• responsiveness
• trust
• transparency
• being easy to deal with
• collaborative.
Our Local Government Charter is currently being updated and will be released online shortly.
Let’s Talk – online community hubs
We have a number of online community hubs on our Let’s Talk engagement platform to keep communities involved and informed about some of our key assets, precincts and projects.
You can also follow these individual online community hubs for specific assets, precincts and projects in your local government area.
Explore pages like:
- Eastern Treatment Plant
- Spotswood Super Sewage
- Western Treatment Plant
- Koo Wee Rup – Longwarry Flood Protection District
- Patterson Lakes
We invite you to share the Hubs with your local community so they can:
- find answers to commonly asked questions
- learn about latest projects, events and news
- participate in online activities.
News and updates
For sector-relevant information delivered to your inbox, subscribe to our quarterly local government eNewsletter. You’ll receive an email with a confirmation link to finalise your subscription.
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Apply to build or develop
Find information and online application forms for building and development work that needs approval or advice from Melbourne Water.
Liveable Communities, Liveable Waterways Program
Access funding for initiatives that support healthy people, places and environments, through our flexible incentives program – open all year round.
Melbourne Water Portal
The Portal provides easy access to our data and information.
What's happening near me
Browse or search our map to find Melbourne Water projects and works underway near you.
