Frequently asked questions
Looking for answers to our most common questions? Browse this page to find what you need.
Looking for answers to our most common questions? Browse this page to find what you need.
If you have a complaint please contact our Customer Information Centre.
Melbourne Water manages and protects Melbourne’s major water resources on behalf of the community, including our water supply. Read more about who we are and what we do.
Understand what personal information we collect when you contact us, and how we may use and share it.
Read about planning and building at Melbourne Water - yours and ours. Apply for approvals and access information and tools to help you build, develop and renovate.
Find your local water retailer.
Educational resources, tours and activities for all ages, focused on water in Melbourne.
作为一个当代的墨尔本人,我们深知水可以滋养、清洁和维系我们的生命与环境。我们何其幸运能够在需要时有水可取,不需要时也能安全处理水。
Σήμερα, οι κάτοικοι της Μελβούρνης γνωρίζουν ότι το νερό θρέφει, καθαρίζει και συντηρεί εμάς και το περιβάλλον μας. Είμαστε αρκετά τυχεροί που έχουμε την εμπιστοσύνη ότι είναι πάντα εκεί όταν το χρειαζόμαστε και απομακρύνεται με ασφάλεια στην αντίθετη περίπτωση.
The Two Great Ramsar Wetlands project is a five-year project (2018-23) led by Melbourne Water that aims to bring key agencies, land managers and community groups together to reduce the threats to the Port Phillip and Western Port Ramsar sites at Port Phillip Bay (western shoreline) and Western Port.