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Key performance indicators 2007/08 – 2009/10

KPI Indicators - blue - ESC reporting - orange - other 2005 water plan indicators

Indicator
2007/08
2008/09
2009/10
Water
Production/storage
Operate water supply system within environmental requirements – % compliance
100%
100%
100%
Contribute to the Government’s target of reducing per capita water consumption by 15% by 2010 (adjusted for transfer of sustainable water plans to council)
2.9%
3.3%
3.7%
Maintain system losses as a percentage of water supplied to retail water businesses
0.76%
0.76%
<1%*
Fulfil dam safety obligations For reporting purposes only
Minimise potential impact of bushfires on water supply catchments
Report blue green algal blooms impacting on water supply services and maintain a contingency plan
Water transfer
Compliance with retail water businesses’ pressure requirements as set out in BWSAs
99.6%
99.6%
99.6%
Water quality
Compliance with BWSA water quality requirements: **
  • Microbiological standards (E.coli)
99.9%
100%
100%
  • Disinfection by products
100%
100%
100%
  • Aesthetics (turbidity)
86.8%
93%
93%
  • Aesthetics (aluminium)
99.9%
95%
95%
 
Sewerage
Western Treatment Plant treatment/disposal
EPA Licence Compliance
  • Compliance with EPA Victoria discharge licence requirements
100%
100%
100%
    • Nitrogen load to Port Phillip Bay
<3100 tonnes
<3100 tonnes
<3100 tonnes
    • Offensive odours beyond the boundary
0
0
0
    • Raw sewage TDS
<1250mg/L
<1250mg/L
<1000mg/L
Eastern Treatment Plant treatment/disposal
EPA Licence Compliance
  • Compliance with EPA Victoria discharge licence requirements
100%
100%
100%
    •  Ammonia limit
5 mg/l
5 mg/l
5 mg/l
    • Offensive odours beyond the boundary
0
0
0
    •  Litter at beach
0
0
0
    • Final Effluent TDS
<500mg/L
<500mg/L
<500mg/L
Sewerage transfer
EPA SEPP compliance for sewerage system spills
  • System failure – zero spills due to sewerage system failure 
0
0
0
  • Hydraulic deficiency – progressively achieve zero spills due to storm events
    of a severity of up to 1-in-5 years
4
0
0
  • Complaints relating to transfer system odour
11
10
10
* Reflects accuracy of estimate and annual variation in volume supplied
** Compliance measurement will change from % samples to % sites in 2008/09 for consistency with Bulk Water Supply Agreements
Biosolids management
Maximise sustainable re-use of biosolids:
  • % of biosolids produced annually at ETP
100%
N/A
N/A
  • % of biosolids produced annually at WTP
33%
N/A
N/A
  • No increase in WTP inventory
N/A
0%
0%
Trade waste
  • Work with retail water businesses to improve trade waste management:
    • Number of high risk non-compliant trade waste discharges to Melbourne
      Water’s sewerage system
0
0
0
  • Trade waste annual load of priority parameters
For reporting purposes only
 
Waterways
Achieve Waterways Operating Charter performance targets
100%
100%
100%
Drainage and flood protection
  • All new development complies with flood protection standards
100%
100%
100%
  • Planning controls further reduce the number of flood prone properties
    in redevelopment areas by approximately 250 per year
250
N/A
N/A
  • Reduce flood prone properties through expenditure on flood mitigation works
81
N/A
N/A
  • Currently known intolerable flood risks reduced by 10% by 2013
N/A
0
0
Stormwater quality
  • Cumulative reduction in nitrogen loads in urban stormwater run-off in accordance with the Environment Management Plan for Port Phillip Bay
56 tonnes
86 tonnes
100 tonnes
  • Achieve Water Plan implementation targets set out in the Waterways Water Quality Strategy and Regional River Health Strategy
N/A
100%
100%
Waterways condition
  • Achieve Water Plan implementation targets assigned to Melbourne Water from
    the Regional River Health Strategy and Addendum
100%
100%
100%
Land development
  • All new growth areas in development corridors to have drainage schemes in place within three years of significant subdivisional activity commencing
100%
N/A
N/A
  • Create 10 redevelopment schemes per year with priority given to areas of high
    new development activity
10
N/A
N/A
  • Development and redevelopment services strategies prepared, implemented
    and reviewed according to the development planning program
N/A
100%
100%
  • Property development applications processed within specified response times
100%
N/A
N/A
  • Statutory and agreed industry response times to be achieved for all referrals
N/A
100%
100%
Streamflow diversions
  • Number of streamflow diverter licences >5ML/yr metered or assessed for metering at 30 June 2008
732
N/A
N/A
Diversions to be managed:
  • In accordance with rules specified in stream flow management plans, local management rules or drought response plans
N/A
100%
100%
  • To meet the service requirements in Melbourne Water’s Rural Customer Charter (Diversion Services)
N/A
100%
100%
Community and stakeholder engagement
  • Maintain at least 70% total community satisfaction with waterways*
70%
70%
70%
 
Recycled water
  • Contribute 19.6% to the Government’s 20% water recycling target by 2010
19.6%
19.6%
19.6%
  • Contribute 964ML of recycled water to retail water companies for potable substitution by 2013
N/A
608ML
656ML
 
Corporate
Sustainability
  • Achieve sustainability performance ranking in the top quartile against global water utilities and Australian utilities, using the Dow Jones Sustainability World Indexes
Top 25%
Top 25%
Top 25%
 
Maintain financial viability
  • BEVA margin
1.1%
0.7%
0.2%
  • Meet regulated water plan operating expenditure ($M)
221.1
248.9
269.7
  • Interest cover
2.3
2.0
1.6
  • Cash returns to Government ($M)
145.0
93.5
162.8
  • Gearing (debt/debt + equity)
51.2%
65.6%
74.9%
  • Return on equity
5.1%
6.7%
6.6%
 
Our people
  • Number of lost time injuries:
0
0
0
    • Melbourne Water people
    • Major contractors
  • Maintain SafetyMap accreditation
Yes
Yes
Yes
  • Turnover
5-10%
5-10%
5-10%
  • Absenteeism (days per person per year)
2.7
2.7
2.7
* Performance will be measured every two years 
 
Our workplace
  • Implement a sustainability education program across the organisation:
    • % employees who believe that their personal sustainability performance has improved through Melbourne Water’s education and influence
80%
80%
80%
  • Minimise everyday environmental impacts:
    • Cumulative reduction in office water consumption per FTE
2%
3%
4%
    • Cumulative reduction in paper use per FTE
4%
7%
10%
    • Cumulative reduction in office waste to landfill per FTE
2%
4%
6%
    • Cumulative reduction in office energy use per FTE
2%
3%
4%
  • Offsetting greenhouse gas emissions from office energy use and travel
100%
100%
100%
 
Relationships – customer, community, stakeholder
Customers
  • Average time taken for call to be connected to the operator
 For reporting purposes only
  • Customer calls connected to the operator within 30 seconds
  • Number of complaints escalated to EWOV
3
3
3
Community
  • Effectiveness of community committee and community consultation processes
80%
80%
80%
  • Effectiveness of community education programs
80%
80%
80%
 
Natural environment
Greenhouse For reporting purposes only
  • Co2 equivalent emissions (net tonnes):
    • Water treatment and supply
    • Sewage treatment and management
    • Transport (vehicles)
    • Other (buildings)
  • % reduction on 2000/01 greenhouse gas emissions
40%
44%
50%
  • Renewable energy used or exported as % of total energy used
50%
54%
59%
Biodiversity
  • For the seven DSE-designated sites of high biodiversity significance (Biosites), the number of sites that have:
    • been surveyed (cumulative)
2
3
4
    • had management plans developed (cumulative)
1
2
3
    • had management plans implemented (cumulative)
0
1
2