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Our relationships

Goals related to stakeholder engagement and community relations

  • Develop enduring partnerships with retail water businesses, developers and other customers through open and transparent communication
  • Identify and meet customer service expectations
  • Build cooperation with all levels of government and regulators
  • Maintain sound governance
  • Further develop programs to support corporate social responsibility
  • Preserve and promote our cultural heritage
  • Develop collaborative relationships with suppliers to gain support for our sustainability principles
  • Foster the exchange of knowledge with the community
  • Engage and inform the community to seek support for our projects and priorities

Key achievements

  • Continued to work closely with the retail water businesses to help improve the quality of water supplied to consumers
  • Developed services and relationships with key stakeholders in our extended boundary areas
  • Continued to increase community participation through our education programs and tours.

Disappointment

  • Delays in finalising our Cultural Heritage Strategy to inform our planning of works and services.

Challenge

  • Continuing to build responsive, informative and inclusive relationships with our key stakeholders