Goals related to our business

The financial viability and infrastructure goals seek to deliver financial returns, balanced with risk and sustainability principles:

• Increase business value through innovation and efficiency
• Balance investments and levels of service and risk
• Maximise resource efficiency
• Maintain sound governance
• Ensure investment decisions are sustainable
• Deliver planned shareholder returns
• Ensure stringent regulatory obligations are met
• Provide efficient and effective capital planning processes and maintenance programs
• Develop and implement efficient capital investment and operations programs
• Minimise waste disposal and maximise resource recovery.

Key achievements

• Introduced triple bottom line guidelines to enhance our business processes and achieve sustainability goals
• Delivered a range of business efficiencies
• Introduced a new forecasting method to improve asset management.

Challenges

• Meeting planned returns to the Victorian Government while also planning for sustainable outcomes over the longer term
• Increasing costs for existing projects and business-as-usual activities
• Continuing to maintain rigorous business contingency plans
• Positioning Melbourne Water to deliver a larger capital program, as driven by its obligations
• Ongoing integration of risk management systems and philosophies across the business